Terms of Service

1. Information We Collect

We collect essential data to provide our services: account information, email usage metrics, platform analytics, and payment processing information necessary for subscription management.

2. How We Use Your Information

• • To provide and maintain our platform services
• • To process payments and manage subscriptions
• • To communicate service updates and important notices
• • To improve platform performance and user experience

1. Subscription Refunds

Due to the digital nature of our services, PromoCue operates on a no-refund policy for monthly subscriptions. Once a subscription payment is processed, it is non-refundable.

2. Cancellation Policy

• • Immediate Cancellation: You may cancel your subscription at any time through your account dashboard
• • Service Continuation: Cancellation will take effect at the end of your current billing cycle
• • No Prorated Refunds: We do not provide prorated refunds for partial months of service
• • Future Billing: Once cancelled, you will not be charged for subsequent billing periods

3. Service Issues

If you experience technical issues that prevent you from using our services, please contact our support team at support@promocue.com before requesting a refund. We will make every effort to resolve any service disruptions promptly.

4. Billing Disputes

For any billing disputes or unauthorized charges, please contact us within 30 days of the charge date. We will investigate and resolve legitimate disputes in accordance with our terms and applicable laws.

5. Policy Changes

PromoCue reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the modified policy.